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The secret of the most successful small businesses

KUWAIT CITY: January 23, 2018. According to Tarek Sultan, the CEO of Agility Logistics, when the World Trade Organization released a report on small and medium-sized businesses in 2016, its biggest revelation was how little is known about them:

"SMEs, which employ most workers and account for 95 percent of all firms, are the lifeblood of the world's economy. Yet they remain understudied, underappreciated and underserved, little understood even by the larger companies that count them as customers and suppliers. What's more, they have been consistently ignored by negotiators writing international trade rules.

"The WTO says SMEs – companies with fewer than 250 employees – have been 'largely absent from the broad trade debate.' One result, it says, is that cross-border trade is more difficult and costly for smaller businesses than for larger companies.

"Beyond that, the WTO study reads like a confession or self-indictment. 'Relatively little is known about SME participation in trade, ... their decisions to start exporting, or the benefits they may derive from internationalization,' the report says. 'In the WTO context, SMEs have not figured very prominently over the years. A relatively small number of agreements have provisions that refer explicitly to SMEs.'

"Ouch.

"In some ways, SMEs defy efforts to study them. A 'born global' start-up – say, a German firm selling digital wares – has little in common with an African micro-enterprise that lacks Internet connectivity and can't make bank transfers or count on reliable delivery of goods.

"Available evidence suggests a strong correlation between the technological savvy of small companies and the likelihood they will take part in cross-border trade. eBay data from 22 countries shows that 97 percent to 100 percent of 'technology-enabled' small firms export but indicates that only two percent to 28 percent of 'traditional' SMEs are exporters.

"Indeed, technology is the great leveler for SMEs. When it comes to trade, their biggest obstacles are access to distribution networks, information about border regulations and standards, trade finance, trusted payment mechanisms, and reliable, cost-effective shipping.

"A soon-to-be-published survey of 800 small and medium-sized companies by the digital freight platform ShipA Freight highlights the vital role of technology in the success of these businesses and hints at the rise of the global SME. Some 86 percent of those surveyed said technology is 'leveling the playing field' to allow them to operate globally. They identified high shipping costs, lack of visibility into those costs, and the complexity of international shipping as the main obstacles to selling across borders.

"Today, public sector and private sector actors are at last trying to solve those problems for SMEs. Governments are scrambling to create online resources with everything from how-to guides to matchmaking services to single-window export-import portals. E-commerce platforms are helping SMEs reach customers at low cost, share product information, establish trust and engage in web-based sales across borders. Digital platforms such as ShipA Freight are giving small businesses a secure, easy way to manage shipments online, walking them through compliance issues, providing payment mechanisms, and offering port-to-port or door-to-door delivery.

"Taken together, these developments give SMEs a 'virtual' scale they could never attain before or achieve on their own. And as both the platforms and the enterprises using them get more sophisticated, SMEs will improve their productivity, lower their costs and gain the ability to plug into global value chains dominated by larger businesses.

"The data on SMEs and trade is incomplete but fairly conclusive. Whether in developed or developing countries, smaller enterprises that do business across borders generally grow, profit, increase productivity, diversify – and survive – at higher rates than those that don't."

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