Luka Koper are glad to announce that they have developed an on-line form which will facilitate the submitting of complaints about the correctness of invoices (billing) or quality of services rendered.

You can access the on-line form on the Port of Koper website.

The new on-line system for submitting complaints offers many advantages, including:greater transparency and reduced potential for committing errors when entering data, the possibility of including attachments (invoices, supporting documents and other documentation) that are essential for a complete and successful processing of complaints, better traceability of the processing procedure at all stages. Namely, the system will automatically inform you about the following steps: successful entry and submission of your complaint, the beginning of the processing procedure and information about the person in charge, termination of the complaint processing.

Please note that starting from 14th of September 2023, we will only accept complaints submitted via the above-mentioned form.