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Alex Papworth of Virgin Atlantic Cargo centre with Cargo iQs Executive Director Ariaen Zimmerman and Laura Rodriquez. Manager Implementation copyLONDON: July 18, 2019. IATA interest group Cargo iQ has certified Virgin Atlantic Cargo's Quality Management System (QMS) following an independent audit by SGS Société Générale de Surveillance SA.

The audit of the airline’s QMS measured Virgin Atlantic’s performance using the Cargo iQ metrics to track the achievement of shipment milestones and deliveries in accordance with the commitment created at the time of each customers’ booking.

Dominic Kennedy, Managing Director, Cargo at Virgin Atlantic, said: “We are passionate about great customer service and consistently meeting our customers’ expectations and we need the tools to meet this promise. Cargo iQ is important to us because it is an independent measurement of our performance against quality standards which have been created by the industry, including many of our biggest customers.”

Ariaen Zimmerman, Executive Director, Cargo iQ, commented: “Every time another Cargo iQ member becomes accredited, we are one step closer to ensuring the air cargo supply chain is transparent and efficient for all stakeholders involved. Virgin has been involved and contributing to the community in know-how and expertise for a long time.”

Cargo iQ – which has more than 80 airline, freight forwarder, ground handling, road feeder service and IT provider members – is a system of shipment planning and performance monitoring for air cargo based on common business processes and milestones.

Virgin Atlantic’s certification follows a two-day on-site visit by SGS auditors, who looked at internal processes, including measures taken to minimise or eliminate shipment errors and provide customers with more visibility of shipment status. The airline successfully demonstrated that its processes and services are compliant with Cargo iQ’s quality standards.

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