GLEN MILLS, US: September 25, 2019. Pilot Freight Services (Pilot) has promoted Brian Flower to vice president of operations.

In his new role, Flower will be responsible for setting all operational policies and key performance indicators as well as defining standardized station procedures. Additionally, he will establish pricing protocols, manage vendor relationships, and oversee TSA compliance.

Flower honed his operational strengths at both the regional and district levels throughout his almost decade long tenure with Pilot. As vice president of operations, he will continue to focus on optimizing efficiencies across Pilot’s vast network and applying systems to meet the needs of customers. Prior to his promotion, Flower served as the northeast regional vice president managing, supporting and mentoring district managers within the territory.

Previously, Flower was district manager of Pilot’s Newark, NJ (EWR) station and with his leadership in 2010 the facility became the company’s first corporate certified cargo screening facility (CCSF). Flower helped model the program for the company as it expanded to other stations.

He has provided a link for other stations to IT by testing company initiatives before launch. Flower’s team has repeatedly earned a top spot in operations excellence rankings year after year and has been the recipient of four peer-nominated awards celebrating the station’s efforts.

“Pilot is dedicated to developing talent from within our organization,” said Zach Pollock, chief operating officer of Pilot Freight Services. “Brian has repeatedly demonstrated a commitment to operational excellence along with cultivating these corporate priorities among his team members.”