enarhyazzh-CNzh-TWcsdanlettlfifrkadeelhihuisiditjakolvmsnofaplptruskslessvthtrukviyi

.........-----

translate arrow

search image top2

freightHub2020 BannerSMALL

 

freightHub2020 BannerSMALL

 

Emirates' cabin use keeps cargo moving
In the wake of the Covid-19 pandemic, countries ar...

Read more

LATAM continues to deliver essential goods
LATAM Cargo Brazil maintains its cargo operation a...

Read more

Emirates: five years direct to Columbus
Emirates SkyCargo has completed five years of carg...

Read more

XPO keeping supply chains flowing
Throughout the COVID crisis, XPO has been working ...

Read more

More fruit coming in through Rotterdam
Twice as many reefer ships with conventional cargo...

Read more

Swiss: we'll continue to cover global destinations
Swiss WorldCargo will continue to fly to different...

Read more

PayCargo launches corona credit facility
PayCargo Capital, a sister company of online payme...

Read more

Cargo demand driving return of Delta PAX service
Demand for air cargo is driving the return of Delt...

Read more

FedEx releases citizenship report
FedEx has released its 2020 Global Citizenship Rep...

Read more

Emirates' cabin use keeps cargo moving
LATAM continues to deliver essential goods
Emirates: five years direct to Columbus
XPO keeping supply chains flowing
More fruit coming in through Rotterdam
Swiss: we'll continue to cover global destinations
PayCargo launches corona credit facility
Cargo demand driving return of Delta PAX service...
FedEx releases citizenship report

 

 

United Cargo

 

Swiss World Cargo

 

Turkish Cargo

 

 

AA Cargo

 

PLA

 

Latest News

PO FERRYMASTERS 45 PW CONTAINER
05 Jun, 2020

P&O Ferrymasters launches revamped site

in News
P&O FERRYMASTERS today launches a redesigned and revamped website to help its customers…
DSV Road
05 Jun, 2020

DSV Panalpina ups GHG efforts

in News
DSV Panalpina is now specifying how much and how quickly it needs to reduce greenhouse…
May was less bad than April copy
04 Jun, 2020

May up but signs not promising

in News
Global industry data for May supports the continued small recovery of air cargo volumes…
Viking Line
04 Jun, 2020

Viking Line to up cargo capacity

in News
Cargo capacity on Finnish sea routes will increase significantly when M/S Viking Glory…
TAPA says all modes of transport face the growing risk of cargo thefts copy
04 Jun, 2020

TAPA fears cargo theft spike

in News
Manufacturers and logistics service providers must be prepared to protect their supply…
etihad cargo B777F
03 Jun, 2020

Etihad expands health and hygiene programme

in News
Etihad Airways has launched ‘Etihad Wellness’, an expanded and more comprehensive health…
Virgin Atlantic A330 300
03 Jun, 2020

Virgin ups cargo-only service by 35pc

in News
Virgin Atlantic will increase its cargo-only flights by 35% to nearly 600 in June with…
savannah port handling
02 Jun, 2020

Four dredges simultaneously working on Savannah deepening

in News
The deepening of the Savannah harbor has set a new precedent with four dredges working…
AIPUT
02 Jun, 2020

AIPUT secures K+N lease extension

in News
Aberdeen Standard Investments’ AIPUT fund (Airport Industrial Property Unit Trust) has…

ZURICH: March 01, 2018. According to Alain Guerlin, director  and head of Products, Services & Technology Management at Swiss International Air Lines, air cargo is entering a new era. Digitalization and new technologies are creating the foundation for new business ideas and models. However with all the players in the supply chain now demanding high quality services, he wonders whether there's more to it than just technology:

Digital transformation is happening everywhere: travel and tourism, retail, education, automotive, you name it. Where do we stand in the air cargo industry? Even though air cargo players are quite slow on the digital uptake, technologies such as electronic messages, smart data sharing platforms, blockchain, IoT, augmented reality, artificial intelligence are already a fact today and are changing the way we are doing business.

Startup companies and micro trends are also shaping our future (and they are doing it much faster than us!). Online marketplaces already exist where shippers and logistics providers can meet, based on preferences, requirements, budget...

But is it really all about technology? Technology alone is not enough. It is a matter of connecting technology with processes, data and, ultimately, people.

It takes intelligent process co-ordination to ensure the right info is reaching the right person at the right time. And it takes smart data to ensure smart decision-making.

At Swiss WorldCargo we have started our digital transformation with a focus on projects that can really enhance the customer experience and enable us to go for smart decision-making. For instance, we are looking at use cases driven by the Internet of things (IoT): there is potential to connect virtually anything (e.g. high-end sophisticated pharma containers) to the internet and accelerate data-driven logistics.

We are also looking at big data analytics and machine learning systems, which will allow to digitalise logistics processes and, at the same time, will bring about new ways of gaining in process efficiency, new opportunities to interact with our customers and ultimately also drive new business models.

Two growing business segments have especially been on our radar that are very much driven by this absolute necessity of modernization and meeting specific customer needs: Pharmaceutical & Healthcare and eCommerce. But we have also been looking at the whole subject of customer experience: we want to create an advanced level of customer service that extends beyond basic service activities, to include a more personalized and customized approach that creates value in a customer-centric business setup.

All in all, at Swiss WorldCargo we definitely support the call for modernization and digitalization, because we believe it will help us increase productivity and gain in efficiency, stay connected with our customers and meet their needs, offer the required visibility and transparency and, most important of all, enhance the customer experience.

Listening to our customers, as well as anticipating their needs, is the most crucial thing, because this is the only way we can remain relevant as a premium service provider.

Alain Guerin is the former head of Cargo Marketing for Swiss WorldCargo.

OUTNOW

Corporate News

freightHub2020 BannerSMALL

digital-magtwitter-fw1utube-fw2loinked-fw3

- powered by Quickchilli.com -